CCoTrip
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Delete my information

Ask us to delete your CoTrip account or personal information.

How it works

  1. Prepare your request. Complete the form below. It opens your email app with the request ready to send to us.
  2. We confirm it is you. We may reply to your account email or ask a safe question about your account. We will never ask for your password.
  3. We complete the request. We delete, correct or provide the information covered by your request and confirm the outcome.

Before you delete your account

Account deletion may end access to active trips, messages and account features. Please complete or resolve active bookings, payments, payouts, refunds or disputes first. We may retain limited payment, safety, fraud-prevention or legal records where the law requires it or a matter is still unresolved. We will not use retained information for unrelated purposes.

Prepare your request

Do not include your password, identity number, card details or a copy of your identity document.

If the button does not open your email app, email info@cotrip.co.za from the email address connected to your account. Include your full name and say what you would like us to delete or correct.